What is your refund policy?
If you are dissatisfied with the quality of the flowers or gift received, we kindly ask that you contact our Quality Team for review within 24 hours from the time of purchase/delivery. A photograph of the flowers or gift is requested in order for us to review the quality issue and educate our florists. A response to quality issues is usually given within 24 hours of receiving the photo.
Refunds are processed within 3 – 5 business days of the customer being notified that their request for a full or partial refund has been granted. Funds are returned either to their credit card or PayPal account depending on their method of payment. If you have requested a refund you will not be charged any cancellation fees.